Returns
Your satisfaction is our priority. If you're not completely happy with your purchase, we've got you covered with our hassle-free returns policy:
- Return request must be submitted within 30 days of receiving your order.
- Full price items can be returned for refund or store credit.
- Sale items can be returned for store credit only.
- We do not cover the cost to return the goods, and we recommend using a tracked shipping option such as Australia Post.
To begin your return process, simply send us an email contact@wearelife.com.au with your order number, the item you wish to return, and the reason behind it. We're here to help.
FAULTY ITEMS
We apologize for any inconvenience caused by receiving a faulty item. Please contact our Customer Care team at contact@wearelife.com.au with your order number and images of the fault, and we will work with you to resolve it as soon as possible.
- For all returns of faulty products, you must provide a valid proof of purchase (e.g., your order number).
- If your product is faulty, you can return it to us and choose to receive either a refund or a replacement.
- Please note that items damaged due to normal wear and tear, accidents, failure to follow care instructions, or misuse will not be considered faulty.
- LiFE! onlines faulty product return policy covers products for twelve months from date of purchase.